Refund policy.

The Mingle Agency is operated by Richard Whitehead T/A The Mingle Agency, ABN 91 998 077 315. Our address is Sydney NSW 2000, Australia. Contact us at hello@mingleagency.com or +61 403 017 767.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where those guarantees apply, you may be entitled to a remedy if a service is not provided with due care and skill, is not fit for an agreed purpose, or is not supplied within a reasonable time when no time is agreed.

Nothing in this policy limits any right or remedy you have under applicable law.

We are not required to provide a refund because you change your mind, your priorities change, you no longer need the service, or you expected a different commercial result where the agreed service was properly supplied. We may offer a credit or partial refund at our discretion.

Deposits reserve capacity and may also cover discovery, strategy, planning, administration and work already performed. If you cancel, any refund will be assessed against the services completed, committed third-party costs and the cancellation terms in your proposal or service agreement.

We will not retain amounts for services we have not supplied where doing so would be unlawful.

Either party may end an ongoing engagement by giving 30 days’ written notice by email, unless your service agreement states a different period. You will be charged for services supplied up to the end of the notice period. Rights accrued before termination continue, including payment for work properly performed and approved non-cancellable costs.

Monthly packages paid by card renew automatically each billing period. To cancel, email hello@mingleagency.com. We will confirm your cancellation in writing and stop future charges after the 30-day notice period ends, unless your service agreement states otherwise.

Prices are shown in Australian dollars. The Mingle Agency is not registered for GST, so GST is not charged or included in our prices.

Advertising spend paid to Meta or another platform, software charges, production expenses and other third-party costs are generally governed by that provider’s terms. We cannot refund amounts already charged or irreversibly committed to third parties, but will reasonably assist you to pursue any available provider remedy.

Email hello@mingleagency.com with your name, invoice or project details, the issue and the outcome you are seeking. Please contact us promptly after discovering a problem.

We will review the request fairly and may ask for information needed to assess it. If a refund is approved, it will ordinarily be returned using the original payment method within a reasonable processing period.

We aim to acknowledge requests within 2 business days and give you a decision within 10 business days. Approved card refunds are usually processed within 5 to 10 business days, depending on your bank.

If you do not recognise a charge or believe a charge is incorrect, please contact us first so we can investigate and, where appropriate, correct it quickly. Charges will appear on your statement as MINGLE AGENCY or a similar description.

You remain entitled to contact your bank or card issuer. If a dispute is raised, we may provide relevant records, such as invoices, agreements and communications, to our payment provider to respond to it.

Your signed proposal, statement of work or service agreement may contain specific payment, pause, rescheduling and cancellation terms. Those agreed terms apply to the extent they are consistent with the Australian Consumer Law and other applicable law.