Privacy policy.

The Mingle Agency is operated by Richard Whitehead T/A The Mingle Agency, ABN 91 998 077 315. Contact us at hello@mingleagency.com, by phone at +61 403 017 767, or at Sydney NSW 2000, Australia.

The Mingle Agency respects your privacy and aims to handle personal information openly and responsibly. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will manage personal information in accordance with those requirements.

This policy applies to information collected through our website, enquiries, payments, proposals, client engagements and ordinary business communications.

Depending on how you interact with us, we may collect:

• your name, email address, phone number and business details;
• information in an enquiry, brief, meeting, survey or correspondence;
• billing, transaction and service information;
• campaign, audience, advertising-account and performance information supplied for our work;
• technical information such as device, browser, approximate location, pages visited and referring source; and
• marketing preferences and records of consent.

Please do not send sensitive information unless it is necessary and we have agreed to receive it.

Where it is lawful and practical, you may deal with us anonymously or by using a pseudonym, for example when asking a general question. We usually need your name and contact details to prepare a proposal, provide services or process a payment.

If we receive personal information we did not ask for, we will decide whether we could have collected it lawfully. If not, we will destroy or de-identify it where lawful and reasonable to do so.

We do not intentionally collect sensitive information, such as health, racial or ethnic origin, religious or political information, unless you consent and it is reasonably necessary, or the law permits it.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, contact us and we will take reasonable steps to delete it.

We generally collect information directly from you when you submit a form, email or call us, meet with us, accept a proposal, use our services or provide account access. We may also receive information from your authorised team members, referral partners, public sources and service providers involved in delivering a campaign.

We may use personal information to:

• respond to enquiries and prepare proposals;
• provide, manage and improve our services;
• create, run, measure and report on campaigns;
• process payments and maintain business records;
• protect our website, accounts and legal rights;
• meet legal, regulatory and insurance requirements; and
• send relevant updates or marketing where permitted.

We may disclose information where reasonably necessary to staff, contractors, professional advisers and providers of website hosting, cloud storage, email, customer management, analytics, payment, creative and advertising services.

We may also disclose information with your consent, to complete a business transaction, or where required or authorised by law. We do not sell personal information. We require service providers who handle personal information for us to keep it confidential and use it only for the services they provide.

If our business, or part of it, is sold or restructured, personal information may be transferred to the new owner as part of that transaction, subject to privacy law. Access to personal information within our business is limited to people who need it to do their work.

Some technology and advertising providers we use may store or process information outside Australia, including in the United States and other countries where their systems or personnel operate. Countries can change as providers update their infrastructure. Where required, we take reasonable steps to ensure overseas recipients handle information consistently with Australian privacy requirements.

Online payments are processed by Stripe. When you pay us, your card and payment details are collected and processed directly by Stripe and are not stored on our systems. Stripe may also collect device and transaction information to prevent fraud.

Stripe handles this information in accordance with its Privacy Policy and may process it in the United States and other countries.

When we run campaigns for clients, we may handle personal information supplied by or collected for the client, such as customer lists, leads and website event data, using platforms including Meta. We handle this information on the client's behalf and according to their instructions. Clients are responsible for ensuring they have provided the required notices and obtained any necessary consents before sharing it with us.

Our website uses cookies and similar technologies where necessary to operate the site and process payments. We do not currently use Google Analytics or the Meta Pixel on this website. If we add analytics or advertising tools, this policy will be updated to identify them and explain the information they collect, such as IP address, device information and browsing activity, including any processing outside Australia.

You can restrict cookies through your browser settings, although parts of the website may not work as intended. If we add optional advertising or analytics tools that require consent, we will provide the appropriate choice at that time.

Our hosting and security systems may automatically record technical information, such as IP address, request times and errors, to operate the website and detect fraud, misuse or security incidents.

Our website may link to other websites, including Meta, Stripe and social media platforms. We are not responsible for their privacy practices, so please review their privacy policies.

We may send relevant marketing where you have consented or where permitted by law. Commercial electronic messages will identify the sender and provide a way to unsubscribe.

You can opt out at any time using the unsubscribe facility or by emailing us. We will action the request within the period required by law. We may still send non-marketing messages needed to provide services or administer an account.

We use reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure.

If we experience a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner where required under the Notifiable Data Breaches scheme.

We retain information only for as long as reasonably needed for the purpose collected, our business records, dispute management and legal obligations. When it is no longer required, we take reasonable steps to delete or de-identify it.

You may ask to access personal information we hold about you or request a correction by emailing hello@mingleagency.com. We may need to verify your identity. If an exception allows us to refuse a request, we will explain the reason where the law requires.

We aim to respond within 30 days.

If you believe we have mishandled your information, email us with details of the concern. We will acknowledge and investigate the complaint. We aim to respond within 30 days.

If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.

We may update this policy as our practices, services or legal obligations change. The current version will be published here with a revised date. Contact us if you would like this policy in another reasonably accessible form.