Privacy policy.

Mingle Agency respects your privacy and aims to handle personal information openly and responsibly. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will manage personal information in accordance with those requirements.

This policy applies to information collected through our website, enquiries, proposals, client engagements and ordinary business communications.

Depending on how you interact with us, we may collect:

• your name, email address, phone number and business details;
• information in an enquiry, brief, meeting, survey or correspondence;
• billing, transaction and service information;
• campaign, audience, advertising-account and performance information supplied for our work;
• technical information such as device, browser, approximate location, pages visited and referring source; and
• marketing preferences and records of consent.

Please do not send sensitive information unless it is necessary and we have agreed to receive it.

We generally collect information directly from you when you submit a form, email or call us, meet with us, accept a proposal, use our services or provide account access. We may also receive information from your authorised team members, referral partners, public sources and service providers involved in delivering a campaign.

We may use personal information to:

• respond to enquiries and prepare proposals;
• provide, manage and improve our services;
• create, run, measure and report on campaigns;
• process payments and maintain business records;
• protect our website, accounts and legal rights;
• meet legal, regulatory and insurance requirements; and
• send relevant updates or marketing where permitted.

We may disclose information where reasonably necessary to staff, contractors, professional advisers and providers of website hosting, cloud storage, email, customer management, analytics, payment, creative and advertising services.

We may also disclose information with your consent, to complete a business transaction, or where required or authorised by law. We do not sell personal information.

Some technology and advertising providers we use may store or process information outside Australia, including in the United States and other countries where their systems or personnel operate. Countries can change as providers update their infrastructure. Where required, we take reasonable steps to ensure overseas recipients handle information consistently with Australian privacy requirements.

Our website may use cookies and similar technologies to operate, understand visits, remember preferences and measure marketing. These tools may collect technical and usage information and may be provided by companies operating outside Australia.

You can restrict cookies through your browser settings, although parts of the website may not work as intended. If we add optional advertising or analytics tools that require consent, we will provide the appropriate choice at that time.

We may send relevant marketing where you have consented or where permitted by law. Commercial electronic messages will identify the sender and provide a way to unsubscribe.

You can opt out at any time using the unsubscribe facility or by emailing us. We will action the request within the period required by law. We may still send non-marketing messages needed to provide services or administer an account.

We use reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure.

We retain information only for as long as reasonably needed for the purpose collected, our business records, dispute management and legal obligations. When it is no longer required, we take reasonable steps to delete or de-identify it.

You may ask to access personal information we hold about you or request a correction by emailing hello@mingleagency.com. We may need to verify your identity. If an exception allows us to refuse a request, we will explain the reason where the law requires.

If you believe we have mishandled your information, email us with details of the concern. We will acknowledge and investigate the complaint and aim to respond within a reasonable time.

If you are not satisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.

We may update this policy as our practices, services or legal obligations change. The current version will be published here with a revised date. Contact us if you would like this policy in another reasonably accessible form.